Contact support
Email us at help@codefish.no. Include the email address connected to your account and a short description of what happened. Never send payment card details by email.
Signing in
First 1000 Words uses secure, one-time sign-in links instead of passwords. Request a fresh link from the login page and open it in the same browser. If it does not arrive, check your spam folder and confirm that you entered the email used for your subscription.
Subscription and billing
Open Account from your dashboard and choose the billing option to manage your subscription, payment method, or cancellation through Stripe’s secure customer portal. For an unrecognized charge or another billing issue, contact us with the date and amount of the charge.
Learning progress
Your selected language, learned words, review schedule, and extension packs are tied to your account. If progress appears to be missing, confirm that you signed in with the same email address you originally used.
Deleting your account
You can request account deletion from Account settings. We send a confirmation link before permanently deleting your account and learning progress. Account deletion does not automatically resolve outstanding billing matters, so cancel your subscription first if it is still active.